Privacy Policy
What we collect, why we collect it, and what you can do about it — written from what the software actually does.
Who we are
BlueDog Qualifier is an estimating tool for audio-visual integrators, and a collaboration between two Florida companies. BlueDog Group, LLC provides the BlueDog Qualifier service and is the company responsible for the information described in this policy. Daruma Tech, LLC develops the mobile and web apps. This policy covers both.
Your agreement comes in two parts, matching that division — using the app is with Daruma Tech, and the cloud service you subscribe to is with BlueDog Group. Both are set out in the Terms of Use. The AV product data Qualifier draws on is provided by BlueDog Group, and the Teams and Enterprise plans give you the right to use it inside Qualifier — reference information about products, not information about you.
Qualifier is a business tool. Most of the people using it are working on behalf of an integration company — their employer — and that company controls the estimates, client records, and settings created in its account. We process that information on the company’s behalf.
What we collect
Your account. Your name, your company name, and your email address, which you give us when you sign up. We store a one-way hash of your password, never the password itself.
Your account and organization identifiers. Internal identifiers that link your work to you and to your company.
The work you do in the app. Estimates, rooms, scope notes, product selections, pricing, and the settings your company configures.
Records about your customers. When you add a client, we store what you enter about them — name, email address, phone number, and the property address for the job. This is information about someone who is not our user, so you are responsible for having a proper basis to enter it, and we only ever use it to provide the service to you.
Floor plans and photos. If you photograph or upload a floor plan, we receive that image or PDF and process it to identify rooms. See Who else sees your information below.
Dictation. When you dictate a walkthrough, speech is converted to text by your device, on the device. The audio is not sent to us and we never receive a recording. The resulting text is saved as part of your estimate.
Diagnostics you choose to send. The in-app feedback button is switched off by default. If you turn it on and send a report, we receive your message together with a screenshot of the screen you were on, the app version and build, your device model and name, your operating system version, your screen size, and your user and organization identifiers. You can add your name and email so we can follow up, and attach further photos. A screenshot taken on an estimate screen may include your customer’s details, so please bear that in mind when you send one.
What we do not collect
We do not collect your location. We do not read your device’s contacts or calendar. We do not receive your payment card details — those go directly to our payment processor.
We do not use an advertising identifier, and the app contains no advertising, attribution or analytics software. We do not collect device identifiers such as an advertising ID, IMEI or MAC address — the device name that accompanies a feedback report is a label you chose for your own phone, not an identifier we can track you with.
We do not collect automatic crash reports. The app contains no crash-reporting software. Where a crash is reported to us at all, it is because Google Play or Apple collected it from your device under their own terms, not ours.
We do not sell your information, and we do not use it for advertising.
Why we use it
To run the service: to sign you in, to keep your work in sync across your devices and your team, to produce and send proposals, to process the design retainers your clients pay, to support you when something breaks, to keep the service secure, to confirm an in-app purchase with the App Store or Google Play, and to bill an organization for its plan.
We use the diagnostics described above to find and fix faults and to understand how the app is performing, and the contact details you attach to a report to reply to you about it.
Who else sees your information
We use a small number of service providers, who may only process information to provide their service to us:
- Microsoft Azure — hosting, database storage, and the delivery of the email we send, including proposals to your clients.
- Anthropic — floor plans you upload are sent to Anthropic’s Claude service to identify the rooms in them. They are processed to answer that request and are not used to train models.
- Stripe — payment processing. Card details go to Stripe directly and we never receive them. Where a design retainer is paid to your company, it is charged on your company’s own connected Stripe account and the money does not pass through us.
- SendGrid — retained as a backup email provider, and used only if our primary provider is unavailable.
We will also disclose information where the law requires it, and to protect our rights or someone’s safety. If our business is ever sold or merged, your information may transfer with it, subject to this policy.
How long we keep it
We keep your account and your company’s work for as long as the account is open. When an account is deleted, we remove it as described below. We may keep records we are legally required to keep — billing and tax records in particular — for as long as the law requires.
Deleting your account
You can delete your account yourself, at any time — from the Settings tab in the app, or from your Account page on the web. There is no need to contact us, and nobody has to approve it.
Your choices
You can see and correct your account details in the app at any time. Depending on where you live, you may also have the right to a copy of your information, to ask us to correct or delete it, or to object to how we use it. Write to us at the address below and we will help. If the information belongs to your employer’s account, we may need to refer your request to them.
You can withdraw your consent at any time. Turn the feedback button off in Settings to stop sending diagnostics, and turn off the app’s access to your camera, photos, and microphone in your device settings. Those permissions are only used for the features they name — capturing a floor plan and dictating a walkthrough — and the rest of the app works without them. Deleting your account withdraws everything at once.
Security
Everything the app sends travels over an encrypted connection. Sign-in tokens are kept in your device’s secure storage — the Keychain on iOS, the Keystore on Android. Passwords are stored only as hashes. No system is perfectly secure, but we take this seriously and keep it under review.
Children
Qualifier is a tool for professionals and is not directed at children. We do not knowingly collect information from anyone under 16.
Changes
If we change this policy we will update the date at the top, and for anything significant we will tell you in the app or by email before it takes effect.
Contact us
Questions about this policy, or about your information, go to support@bluedogqualifier.com.